Terms & Conditions

Effective Date: 12th November 2024

Welcome to NEETA.STORE (“Website,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of the Website and services provided by Neeta, including the purchase of our custom thrifted style bundles for college students.

By using our Website, you agree to these Terms. Please read them carefully. If you do not agree, you may not use our services.

1. General Information

2. Eligibility

Our Website and services are intended for individuals aged 18 and older. By using our Website, you confirm that you meet this age requirement. If you are under 18, please do not use our Website or services.

3. Use of the Website

You agree to use our Website in compliance with these Terms and any applicable laws and regulations. You may not:

  • Use the Website for any unlawful purpose or to solicit others to perform unlawful acts.
  • Use the Website in a way that disrupts its normal functionality, including transmitting viruses or malicious code.
  • Attempt to gain unauthorized access to any part of the Website or our systems.

4. Product Information

Custom Thrifted Style Bundles
We specialize in curated, custom thrifted style bundles. Each bundle is personalized based on customer preferences provided at the time of purchase. Please note that while we make every effort to select items that match your style and preferences, due to the nature of thrifted goods, each bundle is unique, and items may vary.

Pricing
All prices on our Website are listed in Kenyan shillings. We reserve the right to change prices at any time without prior notice.

5. Ordering and Payment

By placing an order on our Website, you agree to provide accurate and complete information. All payments are securely processed through third-party payment providers. Neeta does not store payment card information.

After completing an order, you will receive a confirmation email. We reserve the right to cancel any order if there is an issue with availability, pricing, or other conditions affecting the transaction. If your order is canceled, we will notify you and issue a refund.

6. Shipping and Delivery

Shipping
We offer shipping options as outlined during the checkout process. Shipping fees are calculated based on location, weight, and delivery method. Delivery times may vary, and we are not responsible for any delays caused by third-party shipping carriers.

International Shipping
Please note that customers outside of our primary shipping regions may incur customs fees or taxes, which are the responsibility of the customer.

Lost or Damaged Items
We are not responsible for items lost or damaged during transit. If your order is lost or damaged, please contact us at neeta.store30@gmail.com, and we will do our best to assist you.

7. Returns and Refunds

Return Policy
Due to the custom nature of our products, we do not accept returns or exchanges unless the items arrive defective or significantly different from the description provided.

Refunds
Refunds may be issued in the following cases:

  • Incorrect or Defective Items: If you receive an incorrect or defective item, please contact us within 14 days of delivery at neeta.store30@gmail.com. We may request photos or other proof of the issue before proceeding with a refund.
  • Order Cancellation: If you cancel an order before it has been shipped, we may issue a full refund. Once the order has shipped, cancellations are not accepted.

Non-Refundable Situations
We do not issue refunds for:

  • Custom bundles that are accurately completed based on the provided style preferences.
  • Buyer’s change of mind or dissatisfaction with items if they were accurately described.

8. Intellectual Property

All content on the Website, including text, images, graphics, logos, and trademarks, is the property of Neeta or its content suppliers and is protected by applicable copyright and trademark laws. You may not use, reproduce, or distribute any part of the Website’s content without our express permission.

9. Limitation of Liability

To the fullest extent permitted by law, Neeta, its affiliates, directors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

  • Use or inability to use the Website or services;
  • Errors, mistakes, or inaccuracies in product information;
  • Unauthorized access to or alteration of your data.

In no event shall our liability exceed the amount you paid for the products or services in question.

10. Indemnification

You agree to indemnify, defend, and hold Neeta harmless from any claims, damages, losses, liabilities, and expenses, including reasonable attorneys’ fees, arising from your use of our Website or services, your breach of these Terms, or your violation of any applicable law or regulation.

11. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, store, and protect your personal information. By using our Website, you agree to the terms of our Privacy Policy.

12. Modifications to the Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on the Website. Continued use of our Website after any changes constitute acceptance of the revised Terms. Please check this page periodically for updates.

13. Termination

We reserve the right to terminate or suspend access to our Website or services without notice for any reason, including but not limited to your breach of these Terms.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Neeta is based. Any disputes arising from these Terms or your use of our Website shall be subject to the exclusive jurisdiction of the courts in our jurisdiction.

15. Contact Us

If you have any questions, concerns, or requests regarding these Terms, please contact us at: