Privacy Policy

At Neeta (“we,” “us,” or “our”), accessible from https://neeta.store, we are committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, store, share, and secure your personal information when you interact with us. It also explains your rights under the General Data Protection Regulation (GDPR) and how you can exercise them.

If you have any questions or concerns, please contact us at neeta.store30@gmail.com or by mail at Honeywell Apartments, Ngong Road.

1. Information We Collect

We collect the following types of personal data to provide and improve our services:

a. Personal Identification Information

  • Name, Email Address, Phone Number: Collected during account registration, purchases, and communications.
  • Billing and Shipping Address: Used for order processing and delivery.
  • Date of Birth: To verify age for legal compliance with online purchasing.

b. Payment Information

  • Payment Details: Payment processing is handled securely by third-party providers. We do not store payment card details.

c. Technical Information

  • IP Address, Browser Type, and Device Information: Collected automatically when you visit our website.
  • Cookies and Similar Technologies: To personalize your experience, we use cookies for features such as remembering preferences and analyzing website traffic.

d. Communication Information

  • Any information you provide when contacting us, participating in surveys, or giving feedback.

2. How We Use Your Information

We use personal data for the following purposes:

  • Order Processing: To manage and process your orders.
  • Personalization: To customize the style bundles to your preferences and enhance your shopping experience.
  • Communication: To send order confirmations, customer service responses, and marketing materials, if consented.
  • Legal Compliance: To comply with laws, regulations, and legal obligations.
  • Analytics: To improve website functionality, troubleshoot issues, and optimize services.

3. Legal Bases for Processing Your Information

Under GDPR, we rely on several legal grounds to collect and use your personal data, including:

  • Contractual Necessity: Processing is necessary for the fulfillment of a contract (e.g., order processing).
  • Consent: We rely on your consent for marketing communications and cookie usage.
  • Legal Obligation: To comply with applicable laws and regulations.
  • Legitimate Interests: For purposes of improving services and securing our platform, provided these interests are not overridden by your rights.

4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your information under these conditions:

  • Service Providers: We work with third-party providers who assist in order processing, payment handling, and data analytics.
  • Legal Requirements: We may disclose information if required by law or to protect our rights, safety, or property.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Storage and Retention

  • Data Storage: Personal data is stored securely on servers located in data centers within the European Union or under an equivalent level of data protection.
  • Retention Period: We retain personal data only as long as necessary for the purposes stated in this policy, including legal, tax, and accounting obligations. Generally, customer data is retained for five years after the last purchase, unless otherwise required.

6. Data Security

We take data security seriously and employ various measures to protect your information:

  • Encryption: Personal data is encrypted during transmission and storage.
  • Access Controls: Only authorized personnel have access to personal data.
  • Regular Audits: We conduct regular security audits to assess vulnerabilities.

7. Your Rights Under GDPR

You have several rights regarding your personal data:

  • Access: You may request a copy of the personal data we hold about you.
  • Rectification: You may request that we correct any inaccurate or incomplete data.
  • Erasure: You may request deletion of your data, subject to legal limitations.
  • Restriction of Processing: You may request that we limit the processing of your data.
  • Data Portability: You may request your data in a structured format for transfer to another service provider.
  • Objection: You may object to data processing based on legitimate interests, direct marketing, or automated decision-making.
  • Withdraw Consent: You may withdraw consent for data processing, such as for marketing communications.

To exercise any of these rights, please contact us at tabbieeneema@gmail.com. We will respond to your request within 30 days.

8. Cookie Policy

Neeta.store uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember preferences and understand website usage. You can manage cookies via your browser settings, but disabling cookies may affect your experience on our website.

9. Children’s Privacy

Our services are not directed to individuals under 18 years of age, and we do not knowingly collect data from children. If we become aware that we have collected data from a child, we will promptly delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The “Effective Date” at the top of this policy indicates when it was last revised. Continued use of our website implies acceptance of the updated terms.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us: